FAQ

How is it done?
The process does not use moulds, your child's print is taken straight into the precious metal clay which when fired becomes your jewellery item. The detail and shape of your finished charm will be the same as the item you see being created at the time of ordering.

Can items be engraved?
Items can be engraved with the child's name either on the front or back of the piece along with a short message depending on the size of the item. There is no extra charge for this.

Is there an age limit?
There is no age limit, I have done prints from babies of 8 weeks through to adults of 48 and older. Generally though at about 16 weeks old babies fingerprints are more clearly discernable than in new borns. By taking the print straight into the silver clay you are able to see straight away what the piece will look like. Also you know that the child has actually touched that piece, as opposed to taking a cast of the fingerprint and using it to stamp out pieces.

Are the pieces really silver?
Absolutely, the items are created using Precious Metal Clay. When the pieces are fired the binder in the clay burns out leaving 99.9% fine silver. This is a purer form than sterling silver which contains a mixture of other metals and alloys. All Necklace and Bracelet chains that I supply are however sterling silver.

Who makes my item of jewellery?
All items are handcrafted, finished and polished by myself. I take pride in completing each item individually.

Will the jewellery tarnish?
All silver can tarnish and this process is speeded up by exposure to humidity, perfumes and make up products. However light tarnish can quickly and easily be removed with a quick polish from a silver cloth (readily available to purchase from retail outlets)

Terms and Conditions

1 - Payment for items shall be made when you place your order. It is the purchasers responsibility to ensure that the order confirmation is accurate. Items personalised with incorrectly supplied information (by the customer) cannot be refunded or replaced.

2 - The detail and shape of your finished charm will be the same as the item you see being created at the time of ordering.

3 - The estimated time for delivery will be set out at the date of order. Most items should take no longer than 10-14 days, certain items may take longer. If you need your order for a specific date, please let me know and I will see if it is possible. Please note Tiny Touches Jewellery cannot be held responsible for items delayed by Royal Mail which thereby miss your delivery requirement.

4 - Photography of items. Tiny Touches Jewellery reserves the right to photograph all items produced and use these photographs for publicity ie Website, Facebook, flyers etc

5 - Goods should be checked by the purchaser on receipt of delivery and the seller informed of any damaged or faulty goods within 7 days of delivery. If you do not inform the seller within 7 days, the seller shall have no liabilty for damaged or faulty goods.

6 - All fingerprint items are handcrafted and personalised to order and this makes them unique, each piece will be slightly different and the fingerprint quality varies with each child and their age at the time of crafting. Because of this no refunds are possible on bespoke/personalised/made-to-order items. In the event of a goodwill refund being offered this will be less the caost of any materials used, please note post and packing is non-refundable.

7- All jewellery worn is subject to normal wear and tear and could be damaged or broken, please check your items regularly. Fine Silver is softer than Sterling Silver and if worn everyday the item may show signs of wear and tear. This is more noticeable with Charm Bracelets and Keyfobs which can come into contact with hard surfaces and become marked. Tiny Touches Jewellery cannot be held responsible for loss of items or wear and tear through day to day use.

8- All completed orders are dispatched by Royal Mail Special Delivery, which is an insured service that covers the delivery of Jewellery items. Tiny Touches Jewllery cannot be held responsible for any items delayed or lost by Royal Mail which miss your delivery date requirements. In the unlikely event of non-delivery of your item, please contact us and we will track with Royal Mail and advise you of the staus of your items. Inthe event of loss we can only offer a repleacement after Royal Mail has classified the parcel lost (usually 3 weeks).

Please note that if you decline Special Delivery your order will be dispatched by Royal Mail Recorded Delivery which is an uninsured service and Tiny Touches Jewellery will not be liable to offer a refund/replacement in the event of loss by Royal Mail.